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Terms and conditions - Kijoma broadband help

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Q: What are the terms and conditions if use for Kijoma Broadband
A: KIJOMA Broadband – Terms & Conditions – Revision 1.2 - 01/12/04
These Terms and Conditions must be read in conjunction with our Acceptable Use Policy (AUP), which may be subject to change from time to time. It is the subscribers’ responsibility to ensure that they comply with the latest edition of the AUP in force at any given time.

Kijoma Solutions Ltd (“Kijoma”) specialises in the provision of Broadband Internet Services using Wireless Technologies.

In purchasing services from Kijoma, the client is contracting with Kijoma. The Terms and Conditions described herein are applicable to all services supplied through Kijoma and any of its subsidiaries.

Kijoma has adopted a philosophy that assumes the honesty and good intent of subscribers. Services are provided in as unrestricted a manner as possible, to allow subscribers to have the richest Internet experience possible.

These Terms and Conditions must be read in conjunction with our Acceptable Use Policy (AUP), which may be subject to change from time to time. It is the subscribers' responsibility to ensure that they comply with the latest edition of the AUP in force at any given time.

1 About Kijoma

1.1 Kijoma is a Wireless Internet Service Provider (WISP). It provides the Customer with access to the Internet and other services as specified in the Customers Order and on the terms set out below.

1.2 Kijoma is a company registered under the laws of England and Wales. Its company registration number is 03980863 and its registered office is 98 Westfield, North Bersted, Bognor Regis PO22 9HF.

1.3 Kijoma is a Privately owned and financed Family business Trading since 2000, Kijoma also provides other services including Electronic product design & consultancy and general I.T. services.

1.4 Kijoma’s trading address is 98 Westfield, North Bersted, Bognor Regis, West Sussex PO22 9HF. Except for enquiries relating to technical support, all communications with Kijoma, including any complaints, should be made to this address, unless made by e-mail to the relevant e-mail address given on our website
at www.Kijoma.net or the address provided on the subscribers local Kijoma intranet website where provided..

1.5 Enquiries relating to technical support should be made via raising a ticket on the Kijoma support site at http://support.kijoma.net. If the enquiry is due to a service failure than contact us by phone on our main office number.

2 Service specifications

2.1 Kijoma shall provide the Service in accordance with the service description within the Customer’s Order, subject to the limitations set out in this Agreement and in Kijoma’s AUP and Privacy Policy.

2.2 Service Credits and Service Level Guarantees are only provided where a separate “Service Level Agreement” has been entered into and the Terms and Conditions of those services will be documented there.

2.3 Kijoma reserves the right to modify the service description in order to improve the quality or effectiveness of the Service without the prior agreement of the Customer. Kijoma will notify the Customer of any changes to be made at least 30 days in advance.

2.4 Customer acknowledges that the Wireless services provided by Kijoma are contended. In order to ensure the best possible experience for all our customers, Kijoma reserves the right to manage any traffic routed across the Kijoma Wireless network. Customer acknowledges that Kijoma may manage the traffic of specific users without prior notice.

2.5 Kijoma may modify its AUP and Privacy Policy without the further agreement of the Customer so as to ensure that they comply with all relevant legislation or regulatory guidance and/or to bring them into line with common industry practice.

3 Service Charges and Payment

3.1 Customer agrees to pay Kijoma charges, as specified within the service description within the Customer’s Order.

3.2 Kijoma reserves the right to modify its charges (including its charges for maintenance and support services and for training and instructional materials) for the Service upon 30 days written notice, or the termination period of the relevant Service Agreement, whichever is the greater.

3.3 For ‘Pay As You Go’ and any other Pay per useage services, our usage statistics are the full and final statement for billing purposes.

3.4 removed

3.5 Service charges will be invoiced in advance monthly, quarterly or annually, as specified in the service description within the Customer’s Order. If on account terms, payment must be received by Kijoma within 30 days after the date of the invoice. Kijoma may charge daily interest on outstanding amounts until payment in full is received at a rate equal to 4 per cent per annum above the Barclays Bank plc Base Lending Rate as current from time to time. If on pay in advance terms, payment must be received by Kijoma by the due date agreed and subsequently by the due date of any service renewal.

3.6 All sums due to Kijoma under any Order are exclusive of Value Added Tax ("VAT") unless clearly stated as “inclusive” or “inc”, and any other use or sales taxes, duties, or levies imposed by any authority, government, or government agency which may apply or be introduced from time to time which shall be
charged thereon in accordance with the relevant regulations in force at the time of providing the Service and shall be paid by the Customer.

4 Duties and Responsibilities

4.1 Customer agrees to pay in accordance with Kijoma's then current rates for maintenance and other service activities relating to the Service.

4.2 Customer agrees to pay for loss or damage to equipment and software used in providing the Service which is caused by Customer's negligent acts or omissions.

4.3 The service will be furnished to Customer subject to the condition that it will not, nor will it permit others to use the Service other than in accordance with Kijoma’s AUP and/or to use the Service for unlawful purposes or any purpose for which the Service was not designed including unauthorised use, obtaining or attempting to obtain service by rearranging, tampering with or making connection with any facilities of Kijoma or by any deception, scheme, false representation or false credit device, or by or through any other fraudulent means or devices whatsoever.

4.4 Customer will indemnify and save Kijoma harmless from and against all loss, liability, damage and expense, including reasonable legal fees, caused by the negligent acts or omissions of the Customer or other user of Customer’s service which result in claims for damage to property and/or injury or death to persons, claims for libel, slander, invasion of privacy or infringement of copyright, or any actions bought pursuant to the provisions of the Data Protection Act, including any amendment, replacement, or reenactment thereof for the time being in force, and invasion and/or alteration of private records or data arising from any information, data or message transmitted by Customer or its users, and claims for infringement of
patents arising from the use of apparatus and systems of the Customer in connection with the Service furnished by Kijoma.

Kijoma Terms and Conditions – Legal Documents

4.5 Customer will be responsible for the content of any transmission over the Service and the connection of any non Kijoma supplied equipment to the Service.

4.6 Customer shall use its best endeavours to protect and keep confidential all ijoma software used by it and shall make no attempt to examine, copy, alter, "reverse engineer", decompile, discover the source code to, tamper with, or otherwise misuse such software.

4.7 Customer's right to use the Service is personal to Customer and its authorized users, non-exclusive and nontransferable.

Customer is not permitted to sell, assign, sublicense or grant a security interest in or otherwise transfer any right in Kijoma software. This Agreement does not grant Customer any right to any Kijoma software or hardware except the limited right to use set out in this sub clause.

4.8 Customer shall comply at all times with all relevant statutory and licensing obligations in connection with accessing and using the Service.

4.9 Customer agrees to provide if required at their premises a suitable environment for any equipment necessary to provide the service. Customer agrees to permit reasonable access to Kijoma employees, agents or contractors onto its premises whenever necessary for purposes of installation or repair of Kijoma supplied equipment necessary to provide the service.

4.10 Save as indicated below in 4.11 Kijoma shall not be responsible for the installation of equipment necessary to provide the service or for any cabling.
4.11 Kijoma shall be responsible only for the installation of their client radio equipment and a connection to a single PC and will not be responsible for other residential or business equipment.

4.12 Kijoma will maintain the Service and provide Customer and its authorized users of the Service such training, instructional material and other support service as deemed appropriate at Kijoma’s then current prices for such support services.

4.13 Customer acknowledges that Kijoma will use e-mail as the primary method of contact with the customer. Customers can check the contact e-mail address by accessing their local Kijoma website or http://www.kijoma.com if this feature is unavailable.

Customer shall reasonably monitor the e-mail account it has specified for communications from Kijoma in relation to the Service.

5 Kijoma’s right to suspend the Service

5.1 Kijoma reserves the right to suspend all or part of the service provided to the Customer if it becomes aware of any actual or potential breach of its AUP by Customer or other user of the Customer’s Service. If the customer fails to remedy any breach within 10 days after written notice then Kijoma reserve the right to
terminate this agreement in accordance with the provisions in clause 8.4.

5.2 Kijoma reserves the right to suspend all or part of the Service if the provision of the Service might expose Kijoma to criminal or civil liability of any kind.

5.3 Kijoma shall only restore the Service to full operation if, on the information provided to it in relation to the reason for the suspension of the Service, it in good faith reasonably judges that there is no risk of the restoration of the Service exposing it to criminal or civil liability of any kind and/or its AUP is fully complied with.

5.4 Kijoma reserves the right to suspend all or part of the service if payment is not received in accordance with the terms and conditions and such service will only be resumed, and then entirely at Kijoma’s discretion, if all monies outstanding have been received by Kijoma. Further this clause shall be without prejudice to Kijoma’s right to terminate in any event the agreement in accordance with clause 8.4

5.5 During any period of suspension the Customer agrees to continue to pay and to remain liable for all charges pursuant to these terms and conditions and the Customer’s Order.

5.6 Client equipment provided by Kijoma for access to the service remains the property of Kijoma and the Customer agrees to provide access to Kijoma or its contractors to remove the equipment at the termination of the service. Failure to allow access will result in Kijoma invoicing the Customer for the replacement cost of
the equipment plus our costs.

6 Warranties

6.1 Kijoma’s sole liability for any damages due to any defect or non-performance of the Service is limited to those actually proven as directly attributable to Kijoma, limited to the monthly charges paid for the Service from the date said damages were incurred, but in no event more than three months of charges, subject to a ceiling of 1,000 pounds in the aggregate under this Agreement.

6.2 Kijoma will not be responsible for any delay in or failure of the Service due to any occurrence beyond Kijoma’s control.

6.3 Kijoma gives no warranties and accepts no responsibility in relation to the information of third parties accessed by Customer by means of the Service.
6.4 Nothing in this Agreement shall be construed as to limit or exclude either party’s liabilities in respect of death or personal injuries, or any inalienable statutory consumer rights of the Customer.

6.5 To the extent that the exclusions and limitations in this Agreement are in any jurisdiction contrary to any statute or rule of law, such exclusions and limitations are to that extent disapplied.

6.6 KIJOMA WILL NOT BE LIABLE FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES.

6.7 KIJOMA MAKES NO WARRANTY, EXPRESS OR IMPLIED, RELATING TO THE FITNESS, PURPOSE OR QUALITY OF THE SERVICE.

7 Cancellation before commencement

7.1 Once performance of this Agreement has commenced Customer may not cancel this Agreement (although Customer may terminate the Agreement in accordance with the terms set out below).

7.2 Prior to Kijoma commencing performance of this Agreement, Customer may cancel this Agreement by informing Kijoma of its intention to cancel within 7 days of the day after it entered into this Agreement with Kijoma. Customer may inform Kijoma using any of the methods set out in Regulation 10 of the Consumer
Protection (Distance Selling) Regulations 2000, but is advised to communicate either by post or e-mail as set out in Clause 10.1 of this Agreement.

8 Term and Termination

8.1 Once performance has commenced, this Agreement shall continue until erminated by either Party.

8.2 Either Party can terminate this Agreement in writing within the contract period once the minimum contract period has been completed. Notice of Termination is not deemed to have been served unless receipt of the notice is confirmed by Kijoma. The minimum contract period is the billing period specified within the service description with the Customer’s Order, unless otherwise stated in the Customer’s Order.

8.3 Kijoma shall not be required to give notice of the beginning of its performance hereunder. Kijoma reserves the right to disconnect the Service if Customer does not fulfill its obligations under this Agreement.

8.4 In the event of default which include failure by Customer to pay any amounts; or failure by either Party to cure any breach of a term or condition in this Agreement within 10 days after written notice; or if an interim order is made, or a voluntary arrangement approved, or if a petition for a bankruptcy order is presented, or a
bankruptcy order is made by either Party, or a voluntary arrangement is approved or an administration order is made, or a receiver or administrative receiver is appointed of any of either Party's assets or undertaking or a resolution or petition to wind up either Party is passed or presented (otherwise than for the purposes of
reconstruction or amalgamation); or if any circumstances arise which entitle the Court or a creditor to appoint a receiver, administrative receiver or administrator or to present a winding-up petition or make a winding-up order, the other party shall be entitled to terminate this Agreement without further liability, except
that the Customer agrees to pay for all sums due both up to the time of such termination and for all sums due for the remainder of the minimum contract period.

9 Privacy Policy

9.1 Kijoma shall deal with all personal data relating to Customer which it acquires when entering into and performing this agreement in accordance with its Privacy Policy.

10 General

10.1 All notices (save where otherwise provided in this Agreement or in applicable legislation) from either party to the other shall be sent by first class prepaid post or by email. Kijoma shall send all notices to Customer’s billing address or to the e-mail account notified to it by Customer. Customer shall send all notices to Kijoma’s address or email address, as set out in Clause 1 of this agreement.

10.2 This Agreement may not be assigned, delegated, transferred or otherwise dealt with, without the prior written consent of Kijoma. Customer authorises Kijoma to assign or transfer this Agreement, including any and all billing and service provisioning activities, to any third party for Service to be provided outside the UK
as necessary to enable Kijoma to provide the Service.

10.3 No action, regardless of form, arising out of this Agreement may be brought by either party more than two years after the cause of action has arisen, unless otherwise provided by legislation.

10.4 Save as otherwise provided for in this Agreement, this Agreement may not be waived, altered, or modified, except by document in writing signed by authorized representatives of Kijoma and Customer. No agent, employee or representative of Kijoma or Customer has any authority to bind Kijoma or Customer to any affirmation, representation or warranty unless such is specifically included in this written Agreement.

10.5 The section headings in this Agreement are inserted for convenience only and are not intended to affect the meaning or interpretation of this Agreement.
10.6 This Agreement shall be governed by and construed and interpreted in accordance with English law, and the parties submit to the jurisdiction of the English Courts.

10.7 If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be in any way affected or impaired thereby.
THE PARTIES FURTHER AGREE THAT THIS AGREEMENT CONSTITUTES THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN THEM, AND SUPERSEDES ALL PROPOSALS, ORAL, OR WRITTEN, AND ALL OTHER COMMUNICATIONS BETWEEN THEM RELATING TO THE SUBJECT HEREOF. THIS ORDER SHALL CUMULATIVELY CONTAIN THE ENTIRE CONTRACT BETWEEN THE PARTIES.

10.8 We are continually reviewing our Terms and Conditions in line with the services we provide to our customers. Should you have any comments to make concerning the contents, please contact us on enquiries@kijoma.co.uk
Q: what is the Acceptable usage Policy for Kijoma?
A: Kijoma - Acceptable Use Policy – Rev 1.1 - -5/01/05
(To be read in conjunction with Kijoma’s Terms and Conditions)
Introduction
We have created this Acceptable Use Policy (AUP) to protect our resources, and the resources of our customers and peering networks in order
to provide a high speed network, high availability services and to ensure that as an ISP, we comply with all relevant UK laws. This AUP must be
read in conjunction with our Terms and Conditions.
Kijoma Internet Services (Kijoma) specialises in the provision of Wireless Internet Services through the brand ‘Kijoma’ . It is the responsibility of
all users of the Kijoma network and services to ensure that they comply with the latest edition of the AUP at any given time.
This AUP may be revised, without notice, at any time, at the sole discretion of Kijoma. Completion of the relevant application form, or connection
to the service for the first time, is deemed to be an agreement to our Terms and Conditions and this AUP.
In the event of a breach of this policy, Kijoma reserve the right to terminate all or part of any service with immediate effect, without recompense
and delete any files held on our servers.
If you have any questions about any of our policies, please contact the Customer Service Manager at Cust_service@kijoma.net
Compliance with UK Law
It is an offence under UK law to transmit, receive or store certain types of files.
You may not use our services to engage in activities, or store, transfer to receive material of an indecent, offensive or otherwise illegal nature.
Any such activities may result in prosecution by the UK authorities under the relevant Criminal Acts including but not limited to the Computer
Misuse Act 1990, the Telecommunications Act 1984, the Protection of Children Act 1978, the Criminal Justice Act 1988 and the Prevention of
Harassment Act 1997.
I
t is also a criminal offence under UK law to knowingly infringe intellectual property rights, such as copyright, patents, database rights and
registered trade marks. You are reminded that sharing copyright material through the use of peer to peer software may consequently constitute
a criminal offence if done without permission of the right owner in question. Kijoma will co-operate with any agency or rights holder wishing to
assert their rights in these matters and Kijoma reserve the right to withdraw service under such circumstances.
The Data Protection Act 1998 imposes numerous duties on users who process personal data relating to third parties. Failure to comply with
many of these duties constitutes a criminal offence. Users who are not merely processing personal data for domestic (including recreational)
reasons are reminded of their likely duty to register with the Information Commissioner.
Under the Electronic Commerce (EC Directive) Regulations 2002, we, as an ISP, are in general not liable to any criminal or pecuniary penalty
for any unlawful acts carried out using our service unless we have actual knowledge of those unlawful acts. Accordingly if we become aware of
credible evidence that you have carried out any unlawful acts we will take preventative measures to bring those acts to an end.
Compliance with foreign law
The Internet is global in reach. Consequently it is possible for you to break the laws of foreign countries not withstanding that you are based in
the UK. You must take all reasonable steps to avoid breaching relevant foreign laws.
Warranties and Disclaimers
Our service warranties and the extent of our liability are explained fully in our Terms and Conditions.
By connecting to the Kijoma network, you agree to hold Kijoma harmless in the event of any legal claim regarding our services.
Irresponsible usage
Customer acknowledges that they have a responsibility to ensure that their connection is not used in an irresponsible manner. Kijoma deem
irresponsible use of the connection as including, but not limited to, sending unsolicited e-mail "spamming", attempting to breach the security of a
3rd party machine, and flooding usenet by placing a single post in a large number of newsgroups.
I
n the event that a customer’s connection is used for any purpose that Kijoma deem irresponsible then we reserve the right to suspend service
while the usage is investigated in consultation with the customer. Should investigation determine that the connection has been used
irresponsibly Kijoma reserve the right to terminate the customers account with immediate effect. Wherever possible the customer will be notified
in advance of any termination.
Security and privacy
Login names and passwords must be kept secret and not be communicated to any third party. Kijoma must be notified immediately if they are
compromised. Please keep a note of your password. If you forget or lose your password, you will need to contact support to have it changed.
Kijoma will not guarantee the security or confidentiality of any data transmitted over our network. Where security or confidentiality is required,
the customer must provide their own end-to-end security mechanism.
Internet Access
You may not transfer, give out your connection details or otherwise sublet or share it for others to use.
You are responsible for all traffic that is sent from your connection. It is therefore your responsibility to ensure that all software on your side of
the connection is virus-free and up-to-date with all relevant security patches. In particular, server software running on public-facing ports, such
as mail servers and proxy servers, must not be remotely exploitable.
I
f we find malicious traffic emanating from your connection, we have an obligation to our other customers and peering networks to take urgent
measures to block that traffic. In many cases, this can be achieved by selective port blocking, but in other cases, this will involve disconnecting
and suspending the account until the issue has been resolved. We understand that in many cases, you may not be responsible for or aware of
the problem, we will work with you to resolve the issue as efficiently as possible to restore normal service.
Viruses, Trojans and Firewalls
Kijoma provides a central firewall which will keep out direct attacks from the Internet to your computer (unless you have asked us to open ports
direct to your machine). We also where possible remove virus and trojan attachments from emails.
I
t is however primarily the responsibility of the customer to make sure they have sufficient protection against web and email borne virus and
Trojan activity and also to educate themselves on how to minimise the chances of downloading and running malicious software.
Kijoma support can offer virus, Trojan and malware scanning services as well as education on how to avoid accidental execution of malicious
programs from the internet.
Some malicious software is capable of causing considerable damage to our network performance and if we see suspicious activity from a
customers machine we will contact them to resolve the issue and if required block access from the customer to the network until it is resolved.
To reduce the chances of infection we advise you keep your operating system and internet applications up to date and use non proprietary Web
browsers and Email clients such as Mozilla Firefox and Thunderbird instead of Internet Explorer and Outlook/Outlook express.
Peak and Off Peak
Kijoma, like all ISP’s has to pay for the bandwidth used by its customers, To minimise congestion during peak usage times and consequent
increased costs to us, we ask that you download large files (100’s of Megabytes) or large collections of files outside peak hours.
The ideal time for this is between Midnight and 8 a.m. and we encourage customers to schedule large downloads such as Linux distributions
and Service packs during this time. Failure to comply with this may result in us limiting your bandwidth usage during peak times.
I
f you unsure how to schedule downloads then contact support for help with this.
VoIP
Kijoma is currently supporting the use of the Skype Voice over IP Service. Users are requested to feed back their user experiences through our
customer forum, located on their relevant intranet site. Feedback is the only way we can address any quality issues and resolve them.
Messaging services
Messaging services covers any transaction involving software that transmits messages from one user to another, such as e-mail, IRC, instant
messaging or Usenet. Users may not abuse, or make physical threats against, another person via any type of messaging service, or any other
electronic media/service we provide.
Users must abide by the policies of any messaging or IRC networks they use. We will co-operate with the administrators of such networks to
identify abusive users and restrict their access. Users are reminded that harassment, threatening or slanderous behaviour is prosecutable under
UK law.
Users may not forge the sender address of any messages to appear to be from someone they are not.
E-mail
Users may not use our services to send unsolicited commercial e-mail (UCE, also known as 'Spam'). Kijoma will block the mail services of any
customer found to be sending such mail.
Users may not have “open mail relays”. Kijoma will close the relay or connection of any customer found with an open mail relay.
Opt-in mailing lists are allowed, where it can be proved that subscribers did opt-in and that a suitable opt-out mechanism is available.
Kijoma reserve the right to remove any mail older than 60 days from the server. It is the customer's responsibility to ensure that mail is regularly
collected and removed from Kijoma's POP3 server. Kijoma strongly advise against the use of the POP3 option to keep mail on the server. If a
POP3 mailbox contains an excessive amount of mail, Kijoma reserve the right to remove older mails from the mailbox to reduce its size.
Web Space (Homepages) if applicable
By uploading to the homepages host, the customer will be deemed to have accepted and agreed to the Terms and Conditions of use of the Web
space service.
You will be responsible for the content of your Homepages site, including obtaining the legal permission for any works they include and ensuring
that the contents of these pages do not violate UK law. Kijoma reserve the right, without notice or explanation, to remove material which does
not comply with this AUP or our Terms and Conditions, such as material of an adult nature or pirated software.
Kijoma reserve the right to suspend any or all of the Homepages service at any time, without prior notice, explanation, or recompense.
Subscribers will be held solely responsible for any defamatory, confidential, secret or other proprietary material made available via your
Homepages site. Kijoma reserve the right to suspend any sites containing such material. You must be careful when using peer to peer
networking software to ensure that you do not download or transfer material which you do not have the right to download or transfer.
Login names and passwords must be kept secret and not communicated to any third party, except for agencies, such as Webpage designers,
working on your behalf. Kijoma must be notified immediately if they are compromised. If someone were to gain access to your account
password, they could tamper with files held on your site.
Technical Support will only be provided for uploading, downloading and viewing pages. No support will be provided for HTML authoring or page
design.
The customer has sole responsibility for ensuring that any data is suitably backed-up. Kijoma will not keep backups of your pages. Kijoma will
accept no responsibility whatsoever for loss of data or information resulting from the use of this service.
If the account is suspended for any reason, such as non-payment, access to the customer's homepage, both for viewing and uploading, may
also be suspended.
On closing an account, the relevant data on this Web space will be deleted.
Web Space (Commercial)
By uploading to a Kijoma commercial Web server, the customer will be deemed to have accepted and agreed to the Terms and Conditions of
use of the Web space service.
You will be responsible for the content of your site, including obtaining the legal permission for any works they include and ensuring that the
contents of these pages do not violate UK law. Kijoma reserve the right, without notice or explanation, to remove material which does not
comply with this AUP or our Terms and Conditions, such as material of an adult nature or pirated software.
Kijoma reserve the right to suspend any or all of a site, if it is deemed to be causing excessive load or traffic, is adversely affecting the
performance of other sites on the server, or is being abused by an external entity. It is the customer's responsibility to ensure that their scripts
are not vulnerable to these problems.
The customer agrees not to advertise their Website via unsolicited commercial e-mail. Kijoma reserve the right to suspend a site which has
been 'spamvertised' at any time.
Kijoma do not set hard quotas (a quota is the amount of Web space you have allocated) on commercial Web space. If you go over quota, your
Website will continue to work, but you will be notified. It is your responsibility to ensure your quota exceeds your usage at all times. You may
upgrade your quota at any time by contacting your account manager. If a site is excessively over quota, Kijoma reserve the right to suspend the
site.
Subscribers will be held solely responsible for any defamatory, confidential, secret or other proprietary material made available via your
Homepages site. Kijoma reserve the right to suspend any sites containing such material. You must be careful when using peer to peer
networking software to ensure that you do not download or transfer material which you do not have the right to download or transfer
Login names and passwords must be kept secret and not communicated to any third party, except for agencies, such as Webpage designers,
working on your behalf. Kijoma must be notified immediately if they are compromised. If someone were to gain access to your account
password, they could tamper with files held on your site.
Technical Support will only be provided for uploading, downloading and viewing pages. No support will be provided for HTML authoring or page
design.
The customer is ultimately responsible for ensuring that their site is suitably backed-up. Kijoma takes backups of the commercial servers for
disaster recovery purposes only.
Kijoma Acceptable Use Policy – Legal Document
If the account is suspended for any reason, such as non-payment, access to the site, both for viewing and uploading, may also be suspended.
On closing an account, the relevant data on this Web space will be deleted.
Attempted security breaches
Any attempt to breach the security of any machine is forbidden. Attempting to do so will result in immediate account termination and possible
further legal action. Users may not run any program that monitors network packet data or any program that compromises the privacy of network
traffic.
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t should be noted that attempting to breach security may lead to prosecution under the Computer Misuse Act 1990 or any other relevant
criminal legislation.
Attempts to circumvent copy protection technology and encryption are also likely to be illegal under the Copyright Designs and Patents Act 1988
(as amended).
Non-Specific?
Users may not mount an attack, by whatever means, against our system, or any other systems. Users may not run unauthorised mailing lists
from, or through any of our machines, or mail servers.
Any IP addresses assigned to customers are owned by Kijoma.
When using quota-based service, it is your responsibility to remain within your usage quota. Kijoma reserve the right to delete files for overquota
users if disk space is affecting the normal running of the server.
Technical Support
Technical Support exists for the benefit of Kijoma customers, providing support for questions relating directly to our services. Technical support
is here to provide the best service possible to our customers, but can, at times, be stretched by having to answer unnecessary calls. When
contacting Technical Support, please ensure that you have all relevant details to hand, including details of any specific error messages
encountered. Please help us to help you.
Q: what is Kijoma's code of practice
A: KIJOMA - Code of Practice
Introduction
This Code of Practice summarises the services that Kijoma Solutions Ltd provide to all our customers. The Code of
Practice explains the provision and support of these services including our main channels for customer contact. In
addition the Code of Practice explains what you should do in the unlikely event of any of our services not meeting your
expectations.
Contents
• How to Contact Kijoma
• Our Services
• Our Commitment To You
• Billing and Payment
• Acceptable Use Policy
• Terms and Conditions
How to contact Kijoma
There are two primary methods of contacting Kijoma, telephone and e-mail. Email is our preferred method, unless of course you are
unable to use email system for whatever reason.
You can also find all of Kijoma’s primary contact details by following the URL below:
External:- http://www.Kijoma.net/ - Internal :- http://web.server
Or via your welcome pack.
Our services
Kijoma provide a wide range of services to customers. For the most up to date information on our services and pricing please refer to
your local community website as mentioned in your welcome pack or on our website at http://www.Kijoma.net
Broadband services and pricing
Kijoma provides high speed wireless internet connectivity. The majority of customers that Kijoma supply use our wireless broadband
services to access and browse the internet. Using Kijoma broadband services our customer can have a reliable 24x7 high speed
connection to the Internet. Broadband services are offered in a range of speeds from 512kbps to 16MBps. Kijoma also provide support
services for corporate networks, PC systems and Campus access. For more information on the Kijoma product range including pricing
for your area, visit the URL provided in your welcome pack for the community website and click on “services”.
E-mail services and pricing
Our Broadband Services are supplied as standard with a high performance server class e-mail platform that is one of the
most powerful in the business and can include the following functionality depending upon the terms of your contract:
• Multiple POP3 boxes – up to at least 20
• IMAP/POP3/Secure Webmail access
• Secure User configuration
• Spam email blocking
•Virus attachment detection and removal
•Fraud / Phishing email detection / removal
For more information on Kijoma e-mail services and pricing please again refer to your Kijoma community website under “services”
Other products and pricing
Kijoma also offer a range of additional products:
Domain Name Services
Hosting Services
Security Solutions
Remote support
Computer Hardware
More details including pricing for these products including pricing can be found by contacting Kijoma sales.
O
ur commitment to you
In the UK communications providers have legislation and regulations that they are required to comply with. In addition to these
Kijoma has chosen to abide by the code of practice of the Internet Service Providers Association (ISPA). The ISPA Code of Practice
can be viewed at:
http://www.ispa.org.uk/html/index3.html?frame=http://www.ispa.org.uk/html/about_ispa/ispa_code.html
Service information
Kijoma is committed to ensuring that the service you purchase is available for use as much as is reasonably possible. We actively
monitor the performance of our services and where possible we notify affected customers using status information bulletins. These are
announced on your local kijoma community site as well as via Email if requested.
P
ricing information
Kijoma will ensure that all pricing information made available to you is clearly stated. It will be clear what charges are included /
excluded. We will also make reasonable endeavours to ensure that all published pricing information is accurate and up to date at the
time it is available.
Data protection
Kijoma will comply with UK legislation relating to data protection.
Ceasing services
Kijoma customers may choose to cease their service at any time in accordance with their contracted terms and conditions. The
majority of Kijoma customers will be on 6 month contracts and Kijoma require 6 months notice of intention to cease service. This
notification should be sent via e-mail to accounts@Kijoma.net.
Customers should refer to their individual contract to familiarise themselves with their commitments.
Resolution of complaints
At Kijoma we are committed to providing the best possible service to all our customers. We encourage our customers to give us
feedback on their experience of using our service and we use this feedback to identify areas for improvement.
Our teams are committed to resolving any issues that you may have quickly, efficiently and with courtesy. If you are unhappy with the
resolution offered to you by our team your first course of action should be to ask to speak to the team manager. It may not always be
possible to speak to a manager immediately so you should be prepared to leave full contact details so that a manager can contact you
when available.
If, after speaking to a manager, you remain dissatisfied your next course of action should be to raise a formal complaint in writing. To
do this you should send a letter to the following address:
Complaints Resolution dept
Kijoma Solutions Limited
12 Ashurst close
North Bersted
Bognor Regis
West sussex PO21 5UJ
To help us respond to your complaint quickly and effectively you should include the following information if at all possible:
• Your customer account number
• A ticket reference number
• A record of all contacts that you have had with Kijoma support.
• A summary of the issues you wish our response to address
Kijoma will respond to all written complaints in writing and we commit that we will send our response to you within 10 working days
of receiving your complaint at the above address. This complaint will include a CAR reference number.
In the unlikely event that you are not satisfied with the response that you receive to your complaint you can request that the complaint
is reviewed. You can do this by writing to the above address. Your request for review should include your CAR reference number and
details of the issues with which you remain dissatisfied.
If we have been unable to resolve your complaint satisfactorily within 3 months of receipt by Kijoma then you may refer your
complaint for independent review. Kijoma are members of the Communications and Internet Services Adjudication Scheme (CISAS)
which is operated by the Chartered Institute of Arbitrators. CISAS will gather information from both you and Kijoma and review this
information. CISAS will then make an independent decision based on the information provided.
You can contact CISAS at the following address:
CISAS
The Chartered Institute of Arbitrators
12 Bloomsbury Square
London
WC1A 2LP
http://www.arbitrators.org/cisas
Billing and payment
Customers of Kijoma can choose to pay their bills in a number of different ways. There are essentially 4 different ways of being billed
/ making payment for services purchased from Kijoma:
• Invoice Terms – for limited companies trading for more than two years
• Payment Monthly in Advance
• Payment Quarterly or Annually in advance
• Payment by Standing order / BACS payment
Your bill from Kijoma will be itemised and show each of the services that you are being billed for and the charge that is being made
for that service. The information on your bill will include:
• Your unique customer number
• Product Item Code
• Product Description (including charging period)
• The quantity of each product
• The unit cost of each product
• The total cost for each product
• The total billed amount. (including and excluding VAT)
Acceptable Use Policy
All Kijoma customers are required to use Kijoma products in line with our Acceptable Use Policy. The Acceptable Use Policy can be
viewed at:
http://www.Kijoma.net/ , click on the T&C’s section of the FAQ menu and scroll down to the AUP entry.
Terms and Conditions
All Kijoma customers are bound by the terms and conditions agreed when purchasing our products. The Terms and Conditions can be
viewed at:
http://www.Kijoma.net/ , click on the T&C’s section of the FAQ menu and scroll down to the T&C’s entry. Adobe PDF reader is
required.
Review of Code of Practice
This code of practice will be reviewed and updated on a quarterly basis.
Publication of Code of Practice
This code of practice is available via the website. Customers may request a paper copy of this document by submitting a request via email
to: customercare@Kijoma.net.
Copies of the code can also be made available to special needs customers in audio format if requested.
Phorm Free
Phorm free provider